Refund & Payment Guarantee

SmartBuyers AI, Inc.
Effective Date: January 16, 2026

1. Our 90-Day Refund Guarantee

We want you to feel confident when you choose SmartBuyers AI. If our service does not meet your expectations, you may request a refund under the terms below.

2. Eligibility

You are eligible for a refund if you request it within 90 days of your original purchase date.
The guarantee applies to fees paid directly to SmartBuyers AI for access to our platform and services.
Only the original purchaser may request a refund.

3. How to Request a Refund

Send a written refund request to [support@smartbuyers.ai] within the 90-day period.
Include the email address used at signup and your payment confirmation or receipt.
Refunds are processed to the original form of payment whenever possible.

4. What the Guarantee Covers

Platform access fees and membership payments made to SmartBuyers AI.
Payments processed through Stripe on our website.

5. What the Guarantee Does Not Cover

Fees paid directly to real estate agents, lenders, or other third parties.
Costs associated with live consultations, services, or transactions conducted outside the SmartBuyers AI platform.
Requests made after the 90-day guarantee period has expired.

6. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Once issued, the timing of funds appearing in your account is controlled by your bank or card issuer.

7. Limitations

We reserve the right to deny refund requests that involve fraud, abuse, or violation of our Terms of Service.
This guarantee is intended for consumer protection and good-faith use.

8. Relationship to Our Terms of Service

This Refund & Payment Guarantee is incorporated by reference into our Terms of Service.
In the event of a conflict, this Guarantee governs refund eligibility and timing.

9. Questions

If you have questions about this guarantee, please contact us at [support@smartbuyers.ai] before making a purchase.